1. Navigate to the Header Menu

Click on your chosen category (e.g., Home Fragrance).

If applicable, click on the desired subcategory (e.g., Candles).

2. Find Your Product

Scroll down to locate the product you wish to purchase.

Select the product (e.g., Antique Library). This will bring you to the product page.

2. Add a Gift Bag or Message (Optional)

If you want to include a gift bag or gift message, click ‘Add Gift Bag’.

A pop-up menu will appear for you to write your gift message.

3. Add to Cart

Click ‘Add to Cart’. A pop-up side menu will appear.

Review your order and then click ‘Check Out’.

4. Checkout Process

Enter your email or mobile number and delivery address.

Enter your credit card information.

5. Complete Your Purchase

Once completed, you will receive a confirmation email.

To sign up for an account, follow these simple steps:

1. Locate the Account Icon: Click on the account icon located at the top right corner of the page, next to the shopping cart icon.
2. Fill Out the Form: Under the 'Create Account' header, fill out the required form with your details.
3. Activate Your Account: You will receive an Account Activation email. Open the email and click on the 'Activate Account' link to complete the process.

Once activated, you can start enjoying the benefits of your new account.

We ship to the following countries with estimated shipping times (excluding packing time):

• Austria: 4 to 6 days
• Belgium: 4 to 5 days
• Canada (excluding perfume): 5 to 7 days
• Croatia: 5 to 8 days
• Czechia: 4 to 6 days
• Denmark: 4 to 6 days
• Estonia: 4 to 7 days
• Finland: 5 to 8 days
• France: 4 to 5 days
• Germany: 4 to 5 days
• Hungary: 4 to 7 days
• Ireland: 1 day
• Italy: 4 to 7 days
• Latvia: 4 to 7 days
• Lithuania: 4 to 7 days
• Luxembourg: 4 to 5 days
• Netherlands: 4 to 5 days
• Poland: 4 to 6 days
• Portugal: 5 to 8 days
• Slovakia: 4 to 7 days
• Slovenia: 4 to 7 days
• Spain: 4 to 7 days
• Sweden: 4 to 7 days
• UK: 2 to 4 days
• United States (excluding perfume): 5 to 7 days

You can correct order details or change the delivery address by following these steps:

For correcting order details and address:

• Requests must be made within 1 hour of the order being placed.
• Contact us using the Contact Form link provided below: Contact Form

For changing the delivery address:

• If your order has already been dispatched, please follow these steps:

1. Locate the automated email sent to you when the order was dispatched.
2. Click on the 'Track Package' link provided in the email to access the courier's page.
3. On the courier's page, click on the chat button to receive instructions on changing the delivery address.

If you encounter any issues or have further questions, feel free to reach out to our customer service team for assistance.

If you are a UK-based customer, the VAT and duty charges on your order will depend on the total value of the goods:

• Orders up to £135: VAT is included in the price of the goods at the point of sale. This means you will not have to pay any additional VAT when your order arrives in the UK.
• Orders over £135: You may be required to pay import VAT when your order arrives in the UK. These charges will typically be collected by the courier or postal service before delivery.

As our goods are manufactured in Ireland, there will be no customs duties on your order, regardless of the order value.

We are registered for UK VAT and ensure that VAT is paid on all orders up to £135. For orders over this amount, additional import VAT may apply.

If you have any questions about these charges, please contact our customer service team.

We currently ship candles, body care products, and accessories to customers in the US and Canada. Due to shipping regulations, we cannot send perfumes directly to these countries.

However, for our full collection, including perfumes, US and Canadian customers can visit jangeorge.com.

Please note that we do not ship any products to other countries outside the EU.

If you experience a payment issue, the most common cause is an address mismatch. Please make sure that the billing address you enter matches the one on file with your bank exactly, as we use a strict verification system to prevent fraud.

If your address is correct and you’re still experiencing issues, you can try the following:

Clear your browser’s cache or try a different browser.
Check your bank’s security settings, as some banks may have additional verification steps.
Confirm your card’s availability for online transactions (some cards may restrict certain types of purchases).

If you’ve tried these steps and continue to have issues, please contact our support team for assistance. We’re here to help ensure a smooth checkout process.

If a product section shows no items, it likely means we are unable to ship those products to your region due to international shipping regulations.
This typically applies to products containing ethanol, such as perfumes, as they are classified as flammable liquids and are subject to air shipping restrictions. We apologise for any inconvenience and are always working to improve our shipping options.

For optimal performance and to prolong the life of your Cloon Keen candle, follow these steps:

1. Burn Time: Burn the candle for three to four hours at a time. This allows the wax pool to expand evenly across the container, preventing tunneling and ensuring no wasted wax.
2. Trim the Wick: Before each use, trim the wick to approximately 5 mm in length. This helps to prevent sooting and ensures a clean, even burn.
3. Centre the Wick: As the candle burns, the cotton fibre wick may lean to one side. After extinguishing the candle and while the wax is still liquid, use a spent match to gently centre the wick. This promotes an even burn for future use.

Following these steps will enhance your candle-burning experience and maintain the quality of your Cloon Keen candle.

Please follow these safety guidelines when burning a candle:

• Remove all outer packaging before you use your candle.
• Never leave a burning candle unattended.
• Keep out of reach of children and pets.
• Do not place in a draught.
• Keep away from flammable materials and surfaces that may be damaged by heat.
• Place on even non-flammable surface.
• Do not move the candle when it is lit or while the wax is melted.
• Keep the candle free from foreign objects (spent matches, wick clippings, etc.).
• Always trim the wick to 5 mm before relighting the candle and then straighten and centre the wick after extinguishing it.
• Burn candle 3-4 hours at a time.
• Discard the candle when wax is approx. 15 mm from the bottom of the container. Do not place on or near a heat source.

1. Remove wick, wick sustainer (the metal disc on the base of the candle glass), all wax and debris from your used Cloon Keen glass container. 
2. If wax is difficult to remove, place glass container into freezer for 1-2 hours so that it hardens. This will make the spent wax, wick and sustainer easier to release from the glass. 
3. Remove all packaging from the candle refill. 
4. Place the narrow, curved side of the refill inside the glass container and press down firmly. The top of the solid wax should be below the top edge of the glass. 

Our Noble Fir and Noble Myrrh Christmas candles launch annually on the 1st of November. You can purchase them through our online store or visit our Galway or Dublin locations.

Yes, our candles are 100% vegan.

No, our candles aren't tested on animals.

Each Cloon Keen candle is the product of a proprietary blend of European sustainable vegetable and mineral wax. This wax combination ensures an unsurpassed scent throw and candle burning experience.

If the burning instructions are followed, the burning time is approximately 58 hours for our 285 g candles and 30 hours for our 140 g candles.

We adhere to the CLP (Classification, Labelling, and Packaging) Regulation in Europe to ensure that all potential hazards, including allergens, are clearly communicated to our customers. Here’s how we do it:

Ingredient List: All allergens present in our candles are listed on the product's packaging. This includes any fragrances or essential oils that might cause allergic reactions.

Hazard Symbols: If a candle contains substances classified as skin sensitisers or other allergens, we include the appropriate CLP hazard pictograms on the label. These symbols are designed to quickly communicate any potential risks.

Signal Word - "Warning": We use the signal word "Warning" to indicate the presence of allergens that may cause skin sensitisation or other allergic reactions.

Hazard Statements: Specific hazard statements are provided to describe the nature and degree of the risks posed by the allergens. For example, you might see statements like "May cause an allergic skin reaction."

Precautionary Statements: To help you minimise the risks, we include precautionary statements that provide advice on how to handle and use the product safely. This might include instructions such as "Avoid skin contact" or "Wear protective gloves."

Supplemental Information: Additional information, such as the name of the allergenic components, is provided to help those with allergies make informed choices.

By following these guidelines, we ensure that you have all the information you need to use our candles safely and confidently. If you have any specific allergy concerns or need more detailed information about a particular product, please don't hesitate to contact us.

Cloon Keen is delighted to provide a concertina gift bag, gold embossed seal and gift message with your order.

To avail of this service:

1. Select the product on our website. This will take you to the product page. 
2. Click on the ‘Add Gift Bag’ button. 
3. Then, if you would like to enter a message to the recipient, please enter it in the box provided. 

Please contact customer services on the below form. We'll be delighted to assist you!

Contact Customer Services

Purchasing a gift card is simple!

1. Scroll to the bottom of our website.
2. Under the Client Services section, click on the Gift Card option.
3. On the Gift Card product page, select your preferred denomination from the options available: €25, €45, €50, €100, €130, €150, €180, €200, or €250.
4. If you’d like to send the gift card as a gift, tick the box labeled "I want to send this as a gift" and enter your personalized message in the provided field.
5. Complete the checkout process, and the gift card will be sent via email after the purchase is confirmed.

If you have any questions or need assistance, our support team is happy to help.

It's easy! To use our perfume refills:

1. Pull to remove the cap. Then, unscrew the gold atomiser.
2. Hold the white nozzle while inverting the refill bottle. Gently screw the nozzle onto the perfume bottle neck until you hear a ‘click’.
3. When the perfume bottle is filled, gently unscrew the refill bottle.
4. Securely screw the gold atomiser back onto the perfume bottle and replace the cap. Store refill bottle back in box.

To see our instruction video. Please follow the below link:

Perfume Refill Video

Unfortunately, we don’t provide a sample service for our perfumes. 

Yes, our perfumes are 100% vegan.

No, our products aren't tested on animals.

Yes, all of our perfumes contain perfumer's ethanol.

We do not currently offer perfume samples, but we are planning to introduce 2ml discovery sets in 2025. In the meantime, we have 10mL travel sets containing 3 of our most-loved perfumes.

We follow the EU regulations on the labelling of our perfumes to ensure that all potential hazards and important safety information are clearly communicated to our customers. Here’s what the safety label on the bottom of our perfume box means:

Ingredient List: The label includes a list of all ingredients contained in the perfume, as required by EU regulations. This helps you identify any specific components that you may be allergic to or wish to avoid.

Allergen Information: The label specifies any allergens present in the perfume. This is particularly important for individuals with sensitivities to certain substances.

Safety Precautions: The label provides precautionary statements with advice on how to handle and store the product properly. This might include instructions such as "Avoid spraying in eyes" or "Do not apply to broken skin."

Usage Instructions: To ensure proper use, the label includes instructions on how to apply the perfume safely.

Manufacturer Information: Contact information for the manufacturer, including their name and address, is provided on the label. This ensures that you can reach out for any further information or in case of an adverse reaction.

Batch Code and Expiry Date: The label includes a batch code and an expiry date, ensuring the product’s traceability and that you are using the perfume within its optimal shelf life.

By providing this comprehensive safety information, we ensure that you are well-informed about the contents and proper use of our perfumes. If you have any specific concerns or need more detailed information about a particular product, please don't hesitate to contact us.

We have one 10mL travel sets containing 3 of our most-loved perfumes.

https://cloonkeen.com/collections/perfume/products/10-ml-classic-perfume-travel-set

Our stockists are listed on our 'Store Locator' page:

Store Locator

Unfortunately, we aren’t opening new wholesale accounts. However, please send us an email if you would like to be placed on a waiting list.

Our opening hours are as follows:

Dublin:

Monday to Saturday: 10:00 am to 6:00 pm

Sunday: 12 noon to 6:00 pm

Galway:

Monday to Saturday: 10:00 am to 6:00 pm

Sunday: 11:00 am to 6:00 pm

Galway is closed for lunch Monday, Tuesday and Saturday from 2:30 to 3:30

We do not accept cash in our stores. All credit and debit cards are accepted.

Yes, we offer a tax-back service to international customers in partnership with ePay Tax Free. This service allows you to claim back VAT on eligible purchases when you take the goods out of the UK.

To take advantage of this service, follow these steps:

1. Purchase: Shop as usual and keep your receipts.
2. Form Completion: At the time of purchase, ask a staff member to fill out the necessary tax-free form for your purchase.
3. Claim: Visit the ePay Tax Free website at https://epaytaxfree.com/ and follow the instructions to register your purchase.
4. Refund: Once your claim is approved, you will receive your VAT refund directly from ePay Tax Free.

For more details and to start your claim, please visit the ePay Tax Free website. If you have any questions, feel free to contact our customer service team for assistance.

Unfortuantely, we don't accept One4All vouchers.

No, our stores are closed on bank holidays.
We understand that bank holidays are a time for many to relax and enjoy time with family and friends. To ensure our team members also have the opportunity to enjoy these holidays, our stores remain closed on bank holidays.
We appreciate your understanding and look forward to welcoming you during our regular business hours.
If you have any questions about our store hours or need assistance, please feel free to contact us.

Our Christmas and New Year Opening Hours:

This holiday season, we’re here to make your shopping easy and enjoyable. Our hours are as follows:

Christmas Eve (Dec 24): 9:00 AM – 3:00 PM
Christmas Day (Dec 25): Closed
St. Stephen’s Day (Dec 26): Closed
Dec 27 – 28: 10:00 AM – 6:00 PM
Dec 29: 11:00 AM – 6:00 PM
Dec 30: 10:00 AM – 6:00 PM
New Year’s Eve (Dec 31): 10:00 AM – 6:00 PM
New Year’s Day (Jan 1): Closed
Jan 2: 10:00 AM – 6:00 PM

We look forward to welcoming you and helping to bring a touch of Cloon Keen’s festive spirit to your celebrations. Wishing you a warm and joyful holiday season!

1. To sign up for our newsletter, click ‘Newsletter’ on the left hand menu bar. 
2. Enter your email address in the pop up Newsletter form. 
3. You will receive a confirmation email. If you wish to subscribe, click on ‘Subscribe’.
4. You can unsubscribe any time by clicking ‘unsubscribe’ at the bottom of incoming emails.